United Airlines, The New York Stock Exchange, The Wall Street Journal all had significant outages within a few hours of each other. What happened? How did they find out? What do you tell the public? This webcast covers a well-researched, cutting edge methodology for managing the response to a similar incident and quickly determine root cause. The core concept is using pre-developed checklists that have markers for what you would expect to find if it was an internal human factors error or if it was malicious. We know your time is valuable, this will be a short webcast, 15 minutes with 5 minutes allotted for questions. The slides and scenario will be available for download.