The help desk is a magnet for attackers both casual and deliberate, using social engineering techniques to penetrate an organization. These intruders enlist help desk and other support staff as unwitting allies and subvert networked systems for kicks or worse.
This webcast will examine a SANS survey on help desk security that asks about the key issues associated with securing help desk and related support operations, and how IT organizations are responding to the challenge. The discussion will cover those areas that generally need the most attention, as seen through the experiences of help desk and support managers taking the survey.
Register now for this webcast, and be among the first to receive a new SANS Analyst Whitepaper on this subject.
Click here to view the associated whitepaper.""