Online. OnDemand. Not On Your Own.

Live Subject Matter Expert Support
Help & Support

Expert Help at Your Fingertips

OnDemand Training from SANS is designed to offer convenient and flexible online cybersecurity training on your terms. In addition, with OnDemand, you receive support from GIAC-Certified subject matter experts throughout your course via email or Live Chat. SANS subject matter experts are well-versed in understanding, not only the complex content covered in SANS courses, but the common challenges students face during training. This premium support further ensures that you will be able to use your new cybersecurity skills immediately in your job.

Meet Our Subject Matter Experts

Student Quotes - SME Support

How valuable is SANS Subject Matter Expert support? Here's what our students are saying.
"All the SMEs are amazing and special shout out to Malinda Kenyon with detailed knowledge on course content and very patient in understanding student's questions and providing explanation which is simple to understand."
Hirak Patel
- The Clearing House
"There have been some challenges using the lab. The support SME's have been responsive, cooperative, and gracious with their assistance."
James Brake
- Lower Colorado River Authority
"Bob Akin was excellent. Knowledgeable and patient with someone like me that does not have the technical background that I suspect many SANS students have."
Paul Zimmerman
"Ellen with support was AWESOME. She identified my issue and worked with the SME to get me taken care of. 100 stars for Ellen :)"
Paul McCoy
- Texas A&M System Office
"SME replied in a timely manner and provided a detailed explanation."
Zhuo Zhang
"I contacted student support a couple of times and spoke with an excellent SME, Ellen, each time. She was amazing at helping me with a few roadblocks I ran into while doing the Netwars Capture the Flag event."
Rebecca Futch
- SANS Technology Institute