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Mentor: Attendee Info

Code of Conduct

SANS Mentor and SANS @Work programs strive to create an atmosphere of learning, growth, and community.  We value the participation and input, at all events and in the industry, of people of all genders, sexual identities, cultural and socioeconomic backgrounds, races, ethnicities, nationalities, religions and ages.  Please support this atmosphere with respectful behavior and speech, including online interactions. If you witness or experience anything contrary to these guidelines, tell us at, which will be monitored during event hours.

Voucher Program

For organizations with multiple employees taking SANS training courses, the SANS Voucher Program is an easy to use, flexible training management solution. Based on the number of anticipated students and investment, you may be eligible to receive, from SANS, bonus funds. Your investment and bonus funds can be used for classroom and online training, and can also be used to purchase GIAC certifications. Visit our Voucher Program page for more details and to contact SANS.


You may substitute another person in your place at any time prior to the start of the course by e-mailing Only the person identified in your e-mail may be substituted for the original person registered, and once substitution is made, the original registrant can only attend the course by paying full tuition fee.

Cancellations & Refunds

If you have no one to replace you, please submit your refund request in writing to, postmarked no later than the particular course's refund deadline. Your pre-paid fee will be returned, less $300.00 processing fee, in the same manner in which it was paid. No refunds will be given after the refund deadline.

If you have already started the course, your request must be reviewed. If you have already downloaded the course material, no refund or substitution can be made.


Fees for Mentor classes vary based on course and location. To find the fee for the class you are interested in, navigate to the classes page and click the event details link for the class you are interested in.


  • Hardcopy of SANS course books
  • Mentor program study materials
  • Ten weekly 2-hour mentor led sessions
  • MP3 audio recordings of the course