Potential Vulnerabilities of Timbuktu Remote Control Software

This document is intended to explain the functionality and potential vulnerabilities of the Windows Remote Access/Remote Control Software application called Timbuktu. It has been said that 'A picture is worth a thousand words.' This is certainly the case when working with end-users who experience problems using a particular piece of software or perform some process with their Windows workstation. Using remote control software to identify the specific error messages or observe a series of dialog boxes can be dramatically more efficient than attempting to wade through fuzzy or inaccurate descriptions of problems.