How Security Culture Professionals Stay Relevant in the Age of AI

Artificial intelligence (AI) is already reshaping Security Culture and Awareness work. From drafting communication to generating phishing simulation ideas and creating short videos in a couple of minutes. For many practitioners, that creates both opportunity and anxiety: if AI can do the work faster and cheaper, how will this change our role? In this session, Daisy Wong and Cheryl Wong will explore how Security Culture and Awareness professionals can embrace AI without becoming obsolete. Using the practical concepts of Human in the Loop and Human on the Loop, they will show attendees what can be automated, what needs oversight, and what must remain human-led. This talk uses real world awareness examples and will go beyond content generation and focus on the capabilities AI cannot replace: strategic thinking, empathy, storytelling, stakeholder influence, and the ability to build trust across an organisation. Attendees will leave with a practical framework to help them use AI responsibly, protect the human value of their role, and reposition themselves as strategic leaders in human risk management.