2025-07-15
Microsoft Subcontractor “Escorts” Handle Sensitive DOD Data
For almost ten years, Microsoft has employed global software engineers to help maintain US Department of Defense (DOD) computer systems. Because non-US citizens may not handle the sensitive Impact Level 4 and 5 DOD data -- whose "loss of confidentiality, integrity, or availability ... could be expected to have a severe or catastrophic effect," -- these engineers must be "escorted" by US citizens with security clearances who execute instructions from their international experts, copying and pasting their commands into the federal cloud. However, hiring documentation and insider reports indicate these chaperones "often lack the technical expertise to police foreign engineers with far more advanced skills." One current escort hired by Microsoft's third-party contractor, Insight Global, anonymously told ProPublica that escorts are inadequately trained: "We’re trusting that what they’re doing isn’t malicious, but we really can’t tell. [...] People are getting these jobs because they are cleared, not because they’re software engineers." Indy Crowley, who liaised for Microsoft with the government per the Federal Risk and Authorization Management Program (FedRAMP), characterized the escort program as "the path of least resistance" over security and cost concerns to win the DOD cloud contract and FedRAMP accreditation in 2016. This program has not been publicly reported before 2025, and its existence is unknown among former federal government and intelligence staffers and administrators, many of whom express concern about the knowledge gap between experts and escorts, and specifically about risks posed by state-sponsored threats from China, citing the 2015 breach of the Office of Personnel Management via a third-party contractor's system, and the 2023 breach of State Department emails through a Microsoft engineer's compromised account. Microsoft insiders interviewed by ProPublica indicate a history of security concerns raised internally about the escort program.
Editor's Note
If the cost of only using US citizen technicians vs. using a non-US technician PLUS an escort is high enough to lead to meaningful cost savings, then there is no way the escort program can be more than eyewash. The contractual wording that enables this kind of compromise obviously needs to be reviewed and actual audits of physical security activities (not just policies) should be required. Example: checking to see if anyone ever challenges someone walking around with no badge, or someone tailgating at entrances, etc. – often also eyewash.

John Pescatore
While this story is talking about sensitive US Government data, we all have sensitive/IP we need to protect and should consider this use case in the context of our business. This started off as a well-intentioned plan to protect/monitor access from remote, much as you would apply guardrails for a support person to remotely access your system to help fix it. The problem is, oversight/escorting for an occasional support call doesn't scale well to a team working remotely. In addition, the remote worker capabilities and loyalties need to be considered before enabling this sort of plan. Make sure your contracts include language for staff with an appropriate level of assurance/risk. For example, my team sought out US Person/US-Only support options, which resulted in a better understanding of who was going to be on the far end, surfaced risks which may have been overlooked, and identified showstoppers before problems arose.

Lee Neely
Outside of the fact that there is a tech support for Microsoft in China, this would apply globally to anyone using this program. There is a skills gap that needs to be addressed, and that will be a challenging task, to be sure. I would imagine you could “solve” this in some ways by using monitoring on systems, but we all know that things can happen. This is an interesting “insider threat” issue.

Moses Frost
Ugh, this looks bad, just bad. I would be shocked if the government wasn’t aware and had ‘signed off’ on this arrangement. This was simply ‘window-dressing’ to keep costs down and profits up.
