Group Purchasing
Group Purchasing

Workforce Success Services

Strengthen Training, Reduce Risk

Continued investment in your Workforce Training Program is crucial to protect your organization from an increasing variety of cyber threats. By working with the Client Success Team at SANS you gain a partner in delivering a comprehensive security strategy aimed at building program maturity and better managing organizational risk. Investing in professional services will ensure your training programs are effective from day one.

Success Services Programs

The Customer Success Team at SANS has designed a variety of Success Services Programs to meet the needs of any organization, regardless of the size or the relative maturity of your program. Each service level is designed to help your team better manage human risk, improve security culture, and mature your program in accordance with the SANS Security Awareness Maturity Model®.

Resource

For organizations looking for best-practice methods to implement a security awareness program, the Resource level of services provides a foundational understanding of the unique cyber threats your organization faces and provides a customized roadmap for how to best educate against them.

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Consultative

For organizations with a more complex risk profile, or for those looking to build a deeper culture of security, Consultative Services deliver more comprehensive support. Here, your program is supplemented with consistent planning and progress consultations to ensure reliable results.

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Advanced Consultative

For organizations looking to build long-term sustainment of a security awareness program based on a strategic framework of relevant data, the Consultative+ level of services provides ongoing analysis through a strategic partnership with SANS Client Success experts.

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SANS Security Awareness Success Services at a Glance

FEATURERESOURCE SERVICESCONSULTATIVE SERVICESADVANCED CONSULTATIVE SERVICES
Meeting Hours 8 18 25
Dedicated CSM Hours 25 64 100
Kick-Off Call
Weekly Engagement (Typical) 30-days 60-days 90-days
SANS Content Guidance
Customized Program Roadmap
Quarterly Business Reviews
Monthly Planning and Update Calls
Engagement Materials ($5,000 Value)
Monthly Security Awareness Toolkits
Select SANS Event And Training Discounts

All Service Offerings

Ensures your program remains current, effective and right-sized to your organization. Your dedicated customer success manager will help you to measure the ongoing results of your security awareness program and make data-driven decisions to improve it.

This team-wide conference call is used to determine goals, timelines and program plans with stakeholders. Your dedicated Customer Success Manager will meet with your team leaders and larger awareness management team to produce the initial stages of your program roadmap.

Weekly program outline delivers a regular status update to provide a detailed recap of the status of your program implementation, recommendations for optimization, and suggested action items.

Consultative Service Offerings

Tailored to the specific needs and goals of your organization, the roadmap delivers a clear and concise training plan that outlines the specific topics to be covered, a schedule that outlines when training will be delivered, and a strategy for evaluating the program.

Monthly planning and update calls bring all stakeholders together to review results from the previous month, including an assessment of the effectiveness of your program, identification of any issues or obstacles that were encountered, and any changes that need to be made to maximize success along with a review of key metrics and a discussion of any trends or patterns that have been identified.

Provide an opportunity to evaluate the overall effectiveness of your program, looking at factors such as its impact on employee behavior and the level of employee engagement among other items.

Customers Love Our Team!

and we have the numbers to prove it

4.9/5

Customer Satisfaction Score

93

Net Promoter Score (NPS)

Expertise - Over 50 Years of Combined Experience

Transform Your Security Culture With SANS

Discover how SANS can help you create lasting, behavior-driven changes across your workforce.

Workforce Success Services | SANS Institute