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Community Resources

SANS Community Benefits

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For Organizations

Public Sector

Mission-focused cybersecurity training for government, defense, and education

Partnerships

Explore industry-specific programming and customized training solutions

Sponsorship Opportunities

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Talk With an Expert
Talk With an Expert

Workforce Success Services

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Strengthen Training, Reduce Risk

Continued investment in your Workforce Training Program is crucial to protect your organization from an increasing variety of cyber threats. By working with the Client Success Team at SANS you gain a partner in delivering a comprehensive security strategy aimed at building program maturity and better managing organizational risk. Investing in professional services will ensure your training programs are effective from day one.

Success Services Programs

The Customer Success Team at SANS has designed a variety of Success Services Programs to meet the needs of any organization, regardless of the size or the relative maturity of your program. Each service level is designed to help your team better manage human risk, improve security culture, and mature your program in accordance with the SANS Security Awareness Maturity Model®.

Resource

For organizations looking for best-practice methods to implement a security awareness program, the Resource level of services provides a foundational understanding of the unique cyber threats your organization faces and provides a customized roadmap for how to best educate against them.

Resources

Consultative

For organizations with a more complex risk profile, or for those looking to build a deeper culture of security, Consultative Services deliver more comprehensive support. Here, your program is supplemented with consistent planning and progress consultations to ensure reliable results.

Hands-On

Advanced Consultative

For organizations looking to build long-term sustainment of a security awareness program based on a strategic framework of relevant data, the Consultative+ level of services provides ongoing analysis through a strategic partnership with SANS Client Success experts.

Group Purchasing

SANS Security Awareness Success Services at a Glance

FEATURERESOURCE SERVICESCONSULTATIVE SERVICESADVANCED CONSULTATIVE SERVICES
Meeting Hours 8 18 25
Dedicated CSM Hours 25 64 100
Kick-Off Call
Weekly Engagement (Typical) 30-days 60-days 90-days
SANS Content Guidance
Customized Program Roadmap
Quarterly Business Reviews
Monthly Planning and Update Calls
Engagement Materials ($5,000 Value)
Monthly Security Awareness Toolkits
Select SANS Event And Training Discounts

All Service Offerings

Consultative Service Offerings

Customers Love Our Team!

and we have the numbers to prove it

4.9/5

Customer Satisfaction Score

93

Net Promoter Score (NPS)

Expertise - Over 50 Years of Combined Experience

Jacque Kakareka

Jacque Kakareka

Success Services Director - North America

Jacque is an accomplished professional with over 30 years of experience in customer service and education.

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Debra Hurst

Debra Hurst

Deb is an expert in Client Relations with over 35 years of experience in the field. Before joining SANS, she worked in various industries, advising, supporting, and onboarding clients across multiple IT platforms.

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Madison Calloway

Madison Calloway

Madison is a seasoned professional with 8 years of experience in the Customer Success field.

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Mary Buehler

Mary Buehler

A Communications and Training expert with a strong background in user experience, client success, and account management Mary brings over 7 years of experience in success management and program planning.

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Shari Pietrantonio

Shari Pietrantonio

Shari is a highly skilled professional with a Master's Degree in Information Assurance & Security. She has worked with well over 500 organizations to help them implement, build, and mature their security awareness programs, and specializes in global, enterprise-level program clients.

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Craig Dickinson

Craig Dickinson

Success Services Director - EMEA/APAC

Craig is an accomplished professional who serves as the Director of Client Success for the EMEA region.

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Transform Your Security Culture With SANS

Discover how SANS can help you create lasting, behavior-driven changes across your workforce.

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