Security for a CRM environment

Customer Relationship Management software has been a buzzword in the Information Technology industry for quite a few years now. Many companies are looking at how CRM can help make them more successful by providing an extensive customer information database in which Sales, Marketing, Service, and other departments can use a variety of ways to better serve the customer. In today's competitive marketplace, good customer service is extremely important. There are many software vendors selling CRM software packages that offer a one-stop solution for gaining marketplace share, manage, and retain customer loyalty to their product. It is note worthy for companies to keep in mind that CRM deals with handling a company's most important resource: Customer Data. This paper is designed to help the security professional determine the considerations that are involved with a secure CRM rollout.