Joy Toney serves as a Senior Program Consultant for AIM for Change, LLC. Joy’s career successes are mapped over 20+ years professional experience in non-profit, consumer services, government contracting, and transportation and distribution. Her work experience spectrum includes both people leader and individual contributor roles at ALSAC/St. Jude Children’s Research Hospital, Accredo Health, FedEx Express, Johnson & Johnson, and CAS Incorporated. Joy enjoys utilizing her skills in process and performance improvement, software development, information security, quality assurance, project management, talent management, organizational change management, and justice/equity/diversity/inclusion awareness. She is a ACCISO, CISSP, SACP, CBAP, CST, CSM, and CSPO, ITIL4 and Prosci Change Management certified, and SHRM Inclusive Workplace Culture specialty credential holder. Joy has served as an advisor to local non-profit boards such as OUTMemphis, the SHRM-Memphis Chapter, the International Institute of Business Analysis – Greater Memphis Chapter, and the PMI Memphis Chapter (Project Management Institute). Joy holds a MBA with a concentration in Information Systems from the University of Memphis, and Bachelor’s degrees in Accounting and Information Systems, both from the University of Alabama at Huntsville. She is currently pursuing her PhD in Business Administration focusing on organizational behavior in tech spaces.