Integrating Real-Time Services on the Web

A large financial institution had accelerating needs in 2000 to introduce new business services on its web site. Some services had to be provided by external organizations. The institution previously used leased data lines to provide an external service, but that communication method became too costly to use for many new services. Along with other team members, the author created or defined processes and methods to use the Internet for those communications. This paper describes the development of technical processes and analysis models that enable the institution to quickly and safely integrate new business services into the institution's web site.