Serving as the translator between frustrated users and technology departments is where he really began to thrive. This work is some of his most rewarding as it allows him to explore and improve human interaction with computer software and systems. His passion is evaluating processes for efficiency, as well as physical and cybersecurity loopholes.
His investigation and research enable him to take those findings and overlay security, process improvements and finally training so that as he says a 12-year-old can come in and understand how to effectively use the systems and operate the processes. A 12-year-old we questioned? But he insists that often things are made too complicated. Technology he says, can be simple. He states the more simple you make things the easier it is for people to spot anomalies and correct issues. It makes sense.
Armed with the GSEC and GCFA certifications, he has leveraged his experience to support organizations such as the UFC, law firms, construction firms and more. His bachelor's in Marketing and Management give him a different perspective than other technophiles. He calls himself the user champion; making their lives easier and making it easy for them to raise their level of tech prowess. In his eyes, everyone has a bit of technophile in them and the more people we ignite the safer our systems and networks will be.