2023-10-15
Equinix Data Center Outage Due to Planned Upgrade
A scheduled chilled water system upgrade at an Equinix data center in Singapore caused outages for DBS Bank and Citi Singapore. The incident, which lasted for several hours, occurred on Saturday, October 14. Services in other locations, including India, the Philippines, and Hong Kong, were reportedly also affected.
Editor's Note
A scheduled chilled water system upgrade at an Equinix data center in Singapore caused outages for DBS Bank and Citi Singapore. The incident, which lasted for several hours, occurred on Saturday, October 14. Services in other locations, including India, the Philippines, and Hong Kong, were reportedly also affected.
John Pescatore
DBS Bank was unable to fail-over to services in another Equinix data center, which raises the question of why not. So far Equinix hasn't provided an answer on the interdependencies that prevented failover. The point being, when you setup for multiple physical locations with failover in mind, it's not always possible to ensure that failover will succeed. Work with your hosting provider to identify these dependencies and how they can be mitigated. Make sure you capture the risk and ROI of proposed mitigations.
Lee Neely
Fundamentals matter. Ensuring back-up and failover sites are operational before attempting an upgrade is about as fundamental as you can get. We are too often enamored by the sexy tech and forget that physical procedures are actually pretty important.
Mark Weatherford
The investigation is continuing but it does highlight that even planned upgrades can have unexpected consequences. Therefore, it’s important as part of the planning process to be able to quickly roll back system upgrades. This ensures continuity of business operations should the upgrade not go as planned.