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Securing Help Desks: A SANS Survey

  • Tuesday, July 16, 2013 at 1:00 PM EDT (2013-07-16 17:00:00 UTC)
  • Jeff Carpenter, Barbara Filkins


  • RSA

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The help desk is a magnet for attackers both casual and deliberate, using social engineering techniques to penetrate an organization. These intruders enlist help desk and other support staff as unwitting allies and subvert networked systems for kicks or worse.

This webcast will examine a SANS survey on help desk security that asks about the key issues associated with securing help desk and related support operations, and how IT organizations are responding to the challenge. The discussion will cover those areas that generally need the most attention, as seen through the experiences of help desk and support managers taking the survey.

Register now for this webcast, and be among the first to receive a new SANS Analyst Whitepaper on this subject.

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Click here to view the associated whitepaper.

Speaker Bios

Barbara Filkins

Barb Filkins, a senior SANS analyst who holds the CISSP and SANS GSEC (Gold) and GCH (Gold) certifications, has done extensive work in system procurement, vendor selection and vendor negotiations as a systems engineering and infrastructure design consultant. Most recently she's been involved with HIPAA security issues in the health and human services industry with clients ranging from federal agencies (DoD and VA), municipalities and commercial businesses, focusing on issues related to automation - privacy, identity theft and exposure to fraud, as well as the legal aspects of enforcing information security. Barbara sees security as an interaction of policy, process, platforms, pipes AND people.

Jeff Carpenter

Jeff has never met a button he didn't want to push. He is passionate about online passwords and the future of authentication. As a senior manager, product marketing for RSA, Jeff is responsible for leading the global go-to-market strategy for RSA's award-winning authentication portfolio as well as evangelizing security in all of its forms to the marketplace. He has over 15 years of experience in the technology and information security industry, having worked most recently at 3Com/Tipping Point before coming to RSA in 2007.

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