4 Days left to get an iPad Pro, Surface Pro, or $400 Off with Online Training!

Webcasts: FAQ


Connecting to a vLive Session

Windows: A processor with clock speeds of at least 2.4 GHz, and 2 GB of RAM.
Mac: An Intel processor (Core 2 Duo) with clock speeds of at least 2.4 GHz, and 1 GB of RAM.
iOS Devices: iPad® 1 or newer, iPhone® 3GS or newer, iPod® Touch (3rd generation) or newer
Android Devices: 1 Ghz CPU Devices or higher recommended
Audio: The computer needs to have a sound card. You either need built-in speakers (common on laptops) or external speakers or a headset plugged in to the audio speaker jack. You may also connect to the audio over a landline or cellular phone. Dial in details are provided once you connect to the webcast and click the âTelephoneâ option under the Audio tab in the GoToWebinar® interface.
Neither a microphone nor webcam is needed in order to attend a SANS Webcast.
Windows: Windows 2003 Server, Windows XP, Windows Vista, Windows 7, Windows 8

Mac: Mac OS® X 10.6 (Snow Leopard®), Mac OS® X 10.7 (Lion®), Mac OS® X 10.8 (Mountain Lion®)

iOS: iOS 4.2 or newer

Android: Android 2.2 or higher

Windows: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 4.0 or newer, Google Chrome™ 5.0 or newer.

Java™ 6.0 or higher recommended

JavaScript™ must be enabled.

Mac: Safari® 3.0 or newer, Mozilla® Firefox® 4.0 or newer, Google Chrome™ 5.0 or newer.

JavaScript™ must be enabled.

iOS: Free GoToMeeting App from the App Store

Android:Free GoToMeeting App from the Google Play Store

Network Connectivity

We recommend a standard wired broadband connection. Wireless will work but can introduce audio lag in some cases. The official Bandwidth needed is 700Kbps or more for simultaneous screen sharing, video and audio conferencing. WiFi is highly recommended for all mobile devices if VoIP is desired.

Viewing Webcast Archive:

Any modern web browser (IE9+, Chrome, Firefox, Safari, etc) will play the archives. Any non-html5 compatible browser will use a flash version web player. With all browsers we recommend that you are using the most current version of the browser. In some cases Firefox will need to use the flash plug-in for recordings.

A high speed internet connection is recommended, you may need to let the video buffer otherwise.
If you are experiencing connection issues and are behind a firewall please visit the following link: http://support.citrixonline.com/GoToMeeting/help_files/GTM120001
If you are behind a web proxy and are experiencing connection problems please visit the following link and run the GoTo Connection Wizard: http://support.citrixonline.com/GoToMeeting/help_files/GTM140006?Title=Connection+Wizard

Connecting to a Webcast

Login to your SANS Portal Account. Then browse and click on Webcasts under the Resources tab at the top of SANS homepage. You can find the upcoming and archived webcasts here and all of our webcasts going back to 2013 are recorded and archived for viewing.

You will need to register for each webcast you want to watch, you can do this by clicking the blue 'Register' button on the right hand side of the webcast page. Once registered you will have one of three buttons, there are: 'Test Webcast' in order to check your system before the webcast has started, to 'Join Webcast' when the webcast has gone live (the webcast room opens 1 hour early), or 'View Webcast' to watch the archived recording.

When joining a live SANS Webcast you may need to accept the Citrix Launcher. This is typically done through your browsers downloader. Simply click on the file and accept, open, or run. Once connected you will be placed into the attendee waiting room until the webcast starts, you will be able to see the screen share at all times.

Troubleshooting

When joining a live SANS Webcast you may need to accept the Citrix Launcher. This is typically done through your browsers downloader. Simply click on the file and accept, open, or run. Your Anti-Virus may try to block the Citrix application - you will have to allow it to run if that is the case. If you are behind a firewall or web proxy server please see above sections on those. You may also contact SANS directly about the issue at webcast-support@sans.org

If you experience issues connecting to the webcast, you may also want to try clearing your cache/browsing history.
If you cannot hear the audio a few moments after the webcast was supposed to start please take the following steps:

First make sure your computers volume is turned up and/or not muted, if you are using a headset with an inline volume control make sure that is not turned down.

Make sure you have selected the right audio input on the GoToWebinar® interface under audio, if dialing in select 'Telephone' if listening through your computer click 'Microphone'.

When dialing in please make sure you have input the correct number and access code.

If using the 'Microphone' option to connect through your computer you can test your audio with the blue (test) button. Make sure the right hardware is selected under output and input. You may need to reconnect to the platform for the changes to take effect.

When trying to connect a headset after you have logged in you should receive a notification asking you if you want to use the new hardware, click yes.

If all else fails you can always type your problem into the questions window and the moderator of the webcast will be there to try and assist you.
Sometimes the audio can become distorted and sound mechanical/robotic sounding. This is a result of increased latency on either of the presenters end, the Citrix server, or your own end. This should be temporary and should autocorrect itself.
If the problem persists for a few minutes please let the moderator of the webcast know via the questions window on the GoToWebinar® Interface.
If your screen sharing is broken, showing all black or blue, or appears to be stuck you can try a few things. First is to try and resize the screen sharing box, you can do this by clicking and dragging on the corners of the window. This is most likely caused by server congestion. If the screen share is completely blank then try resizing but if that does not work try restarting the client. If the problem persists please notify the webcast moderator via the questions window on the GoToWebinar® Interface.
You can find your CEU Certificate for each webcast you attend by logging into your SANS portal account, navigating to your Account Dashboard then clicking 'My Webcasts'. Please note that the date on the CEU certificate is based on when the webcast was broadcasted and not when you registered or watched the webcast archive.