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Force Multiplier: How we use SOAR to maximize our own SOC analyst efficiency while minimizing fatigue and burnout

  • Thursday, July 16, 2020 at 3:30 PM EDT (2020-07-16 19:30:00 UTC)
  • Chris Gebhardt, Chris Crowley


  • Stratozen

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As SANS notes: "Today, security operations do not suffer from a "Big Data" problem but rather a "Data Analysis" problem."

This session will discuss how StratoZen took a new approach to SOC challenges by building our own SOAR tools with DevOps principles to make SOC analysts more efficient and increase performance. StratoZen developed our SOAR tools based on observations of SOC analyst behavior, analysis of over 20 billion logs per day, and a vast inventory of logged repetitive actions. With our new tools and practices, we've achieved over 50% increase in individual SOC analyst efficiency, no voluntary turnover in over a year, and an analyst-to-device ratio of well over 1:10,000.

This session will not be a product demonstration. We will focus on showcasing the practices and philosophies we used to create these efficiencies in order to share our experience with the larger cybersecurity community. These principles can be used by any organization.

Speaker Bios

Chris Gebhardt

Chris Gebhardt is the Vice President of Cybersecurity Operations for Stratozen in Draper, UT. Chris was exposed to technology early in life growing up in New York. His career focused on the use of technology and security for government and corporate entities including the FBI, DOJ, BJS, eBay,, and numerous private equity firms. Chris is a dynamic speaker often challenging the widely held beliefs of the cybersecurity community. He is experienced with SOC 2, SOX, HIPAA, GDPR, ISO, and other compliance frameworks.

Chris Crowley

Christopher Crowley, a SANS Senior Instructor, has 15 years of industry experience managing and securing networks. He currently works as an independent consultant in the Washington, DC area focusing on effective computer network defense. His work experience includes penetration testing, security operations, incident response, and forensic analysis. "The Mentor of the Year Award is given to SANS Mentors who excel in leading SANS Mentor Training classes in their local communities."

"Chris really knew his stuff and presented ideas that made me change my mind on some policies and configs we employ ." - William Jeskey, Tarrant County College
"Chris was one of the best instructors I have ever had in any training environment in almost 24 years of service." - Anonymous

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