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Featuring 51 Papers as of February 12, 2020

  • Automating Response to Phish Reporting SANS.edu Graduate Student Research
    by Geoffrey Parker - June 12, 2019 

    Phish Reporting buttons have become easy buttons. They are used universally for reporting spam, real phishing attacks when detected, and legitimate emails. Phish Reporting buttons automate the reporting process for users; however, they have become a catch-all to dispose of unwanted messages and are now overwhelming Response Teams and overflowing Help Desk ticket queues. The excessive reporting leads to a problem of managing timely responses to real phishing attacks. Response times to false positives, spam, and legitimate messages incorrectly reported are also significant factors. Vendors sold phish alert buttons with phishing simulation systems which then became part of more in-depth training systems and later threat management systems. Because of this organic growth, many companies implemented a phish reporting system but did not know that they needed an automation system to manage the resulting influx of tickets. Triage systems can automate a high percentage of these phish alerts, freeing the incident response teams to deal with the genuine threats to the enterprise on a prioritized basis.

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SANS.edu Graduate Student Research - This paper was created by a SANS Technology Institute student as part of the graduate program curriculum.