Bethesda, Md. – As security operations centers (SOCs) continue to mature, they are facing critical staffing and retention issues, according to a new SANS survey to be released in a two-part webcast on August 14 and August 16. In it, respondents indicate that SOCs have no choice but to evolve, as the use of cloud, mobile, personal and Industrial IoT force their evolution.
The reality of security operations is that marginal improvements are hard to win, with the resulting pace of change impeding SOC evolution. Lack of skilled staff was listed as the top barrier to improving SOC performance and effectiveness. This performance shortfall can be directly tied to problems with metrics and automation. Slightly more than half of respondents--54%--collected SOC metrics; and most of the metrics were quantity metrics, rather than business-relevant effectiveness metrics. SOCs are also lagging in automation/orchestration, which in turn stymies limited staff from adequately identifying issues, keeping up with vulnerabilities and threats, and prioritizing action and response.
"Hiring skilled staff is challenging and expensive, while the business culture at most companies is focused on reducing labor costs and shifting to consuming services," says SANS Analyst and Instructor Christopher Crowley. "SOC managers need to focus on better recruitment and internal talent development processes to meet the challenge of securing appropriate staffing levels."
Organizations must also improve their use of metrics to better demonstrate value to the organization. Crowley sees a brighter future for SOCs that focus on "better orchestration both with the network operations center (NOC) and internal to the SOC using orchestration tools to drive consistency."
Full results will be shared during a two-part webcast. Part 1, covering SOC staffing, the value of cloud-based services to augment staff and technology, and respondents' levels of satisfaction with the architectures they've deployed will be held on August 14, 2018 at 1 PM EDT. The Part 2 webcast, airing on August 16, 2018 at 1 PM EDT, will cover the tools and technologies SOCs are deploying to integrate and manage all their security, operational and response data for better protection, detection and response. Both webcasts are sponsored by Authentic8, Awake Security, Cyberbit, DFLabs, ExtraHop, LogRhythm and hosted by SANS.
Those who register for the webcast will also receive access to the published results paper developed by SANS Analyst and SOC expert Christopher Crowley with advice from SANS Director of Emerging Technologies John Pescatore.
SANS SOC Survey | SOCs Face Staffing Issues | Aug. 14 | www.sans.org/webcasts/107150
SANS SOC Survey | SOCs Redefine Missions | Aug. 16 | www.sans.org/webcasts/107155
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