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Security East 2020

New Orleans, LA | Sat, Feb 1 - Sat, Feb 8, 2020
This event is over,
but there are more training opportunities.

Virtuous Cycles: Rethinking the SOC for Long-Term Success

  • John Hubbard
  • Tuesday, February 4th, 8:15pm - 9:15pm

Many Security Operations Centers (SOCs) have a burnout problem that leads to negativity and constant turnover. With the cybersecurity talent shortage, keeping the people we have will only become increasingly important. The problem is that "Tier 1" and other SOC roles historically seem to quickly burn people out. So what do we do? While the field of psychology understands the factors that cause burnout, many SOCs do not take the time to do the research and create an environment to fight it. Through meticulously defined process and analyst tiering may be the norm, does it lead to sacrificing quality and happiness in the long term? Using science-backed research on intrinsic motivation and studies on SOC burnout factors, this talk will make the case that it's time to reconsider how we structure SOCs in order to create long-term success that benefits both the individual and the organization.


Bonus Sessions

The following bonus sessions are open to all paid attendees at no additional cost. There are many different types of events that fall into these categories:

  • SANS@Night: Evening presentations given after day courses have ended. This category includes Keynotes.
  • Special Events: SANS-hosted events and other non-technical recreational offerings. This category includes, but is not limited to, Receptions and Information Tables.
  • Lunch & Learn: Short presentations given during the lunch break.
Sunday, February 2
Session Speaker Time Type
Pre-Event Registration Sunday, February 2nd, 4:00pm - 6:00pm Special Events
Security East 2020 Welcome Reception at Fulton Alley Sunday, February 2nd, 6:00pm - 9:00pm Special Events
Monday, February 3
Session Speaker Time Type
General Session - Welcome to SANS Bryan Simon Monday, February 3rd, 8:00am - 8:30am Special Events
Everything You Ever Learned About Passwords Is Wrong Keith Palmgren Monday, February 3rd, 7:15pm - 9:15pm Keynote
Tuesday, February 4
Session Speaker Time Type
Coffee & Donuts with the College Students Tuesday, February 4th, 7:30am - 9:00am Special Events
Securing Modern Software Mark-Christian Reid, Application Security Architect Tuesday, February 4th, 12:30pm - 1:15pm Lunch and Learn
Community CONNECT: Cyber Information Session Tuesday, February 4th, 6:30pm - 7:30pm Special Events
Who's in your wallet? Capital One Debrief & Post Mortem Eric Johnson Tuesday, February 4th, 7:15pm - 8:15pm SANS@Night
Enterprise Security Architecture - It may not be what you think! Mark Williams Tuesday, February 4th, 7:15pm - 8:15pm SANS@Night
Virtuous Cycles: Rethinking the SOC for Long-Term Success John Hubbard Tuesday, February 4th, 8:15pm - 9:15pm SANS@Night
Top 5 Vulnerability Management Failures (and Best Practices) David Hazar Tuesday, February 4th, 8:15pm - 9:15pm SANS@Night
Wednesday, February 5
Session Speaker Time Type
Machine Learning and Network Monitoring: Welcome to the Machine David Hoelzer Wednesday, February 5th, 7:15pm - 8:15pm SANS@Night
What is New with Volatility 3.0: Memory Forensics on the Rails Alissa Torres Wednesday, February 5th, 7:15pm - 8:15pm SANS@Night
Web Apps Dripping with Honey Mick Douglas Wednesday, February 5th, 8:15pm - 9:15pm SANS@Night