Simulcast: FAQ

General

When will I receive my course books?

Course books will be shipped to you approximately 10 days prior to the start of your SANS Simulcast class, to the address provided upon registration. Please note that UPS cannot deliver packages to a PO Box address, and books will not ship until your invoice is paid in full.

Please contact us at store@sans.org if you need to adjust your shipping address or if you do not receive these materials by the start of your class.

How long is the access period for my Simulcast training course through the SANS Portal account?

Simulcast students may access archived sessions, VPN labs, MP3 files, OnDemand online training bundle (if purchased), and the GIAC certification exam (if purchased) for 4 months from the course start date.

When can I find access to the OnDemand Bundle purchased with my Simulcast course?

The Simulcast student will find SANS Account Dashboard access to the OnDemand slide deck and assessments by the 2nd or 4th day prior to the start of their Simulcast course.

When will I receive access to my class?

You will be able to login to your class approximately one hour prior to the start of the class.

How do I connect to a Simulcast Session

Login to your SANS Account at https://www.sans.org/account/. Click on "SANS Online Training (vLive! / Simulcast)" and then click on the link for your SANS Simulcast class. On the next page you will find a list of Sessions. Your session will be labeled "Live Session."

Click on the "Live Session" link.

Does Simulcast allow me to interact with the instructor?

Yes. SANS Simulcast utilizes GoToTraining distance learning technology from Citrix to ensure live and interactive classroom sessions.

Are there labs with Simulcast classes?

Yes, Simulcast classes are interactive sessions that allow you to view and run labs. You will have access to the VPN labs for 4 months from the start of your course.

Do these classes cover the same course material as a SANS conference course?

SANS Simulcast utilizes the same course books, labs, and top instructors that you find at SANS conferences.

Are missed classes recorded/archived to listen to at a later date?

Yes. Each SANS Simulcast session is archived one day after the live broadcast, and available through your account dashboard for 4 months from the course start date.

How do I connect to a class recording?

Login to your SANS Account at https://www.sans.org/account/. Click on "SANS Online Training (vLive! / Simulcast)" and then click on the link for your SANS Simulcast class. On the next page you will find a list of Sessions. The recordings will be labeled "Recording".

Who do I contact for technical support?

Please contact simulcast@sans.org for technical support.

Can I organize a private session for my workplace or organization with a SANS top instructor using the Simulcast format?

Yes. Please contact SANS Simulcast at Simulcast@sans.org to receive rates and instructor availability.

Can I receive CPE credits for SANS Simulcast

You will receive 1 CPE credit per training hour for Simulcast courses. Please check your course description for the exact number of credits associated with your course. If you would like SANS to submit your CPEs to ISC(2), be sure to enter your CISSP# when registering.

Are SANS courses eligible for the United States GI Bill?

The GI Bill provides financial aid for courses taken through an accredited educational institution. SANS is an independent organization, and courses taken directly through SANS do not qualify for assistance under the GI Bill.

However, GIAC Certification is eligible. Details provided below.

Is GIAC certification eligible for reimbursement under the GI Bill?

GIAC certification is now available for VA reimbursement for Chapter 30 and Chapter 35 veterans and eligible dependents. Please note that VA reimbursement is only for GIAC certification and does not include SANS training fees. Certification may be earned in conjunction with SANS training or separately as a Challenge Certification. The reimbursement can be applied retroactively for any GIAC certifications received since November 15, 2001.

The following certifications apply for VA funds:
GIAC Security Leadership Certification (GSLC)
GIAC Security Essentials Certification (GSEC)
GIAC Certified Firewall Analyst (GCFW)
GIAC Certified Intrusion Analyst (GCIA)
GIAC Certified Incident Handler (GCIH)
GIAC Certified Windows Security Administrator (GCWN)
GIAC Certified UNIX Security Administrator (GCUX)
GIAC Systems and Network Auditor (GSNA)
GIAC Certified Forensics Analyst (GCFA)
GIAC Information Security Fundamentals (GISF)
GIAC Assessing Wireless Networks (GAWN)
GIAC Certified ISO-17799 Specialist (G7799)

Veterans can apply using VA Form 22-1990 or a letter to the VA Regional Processing Center that handles their state.

To request reimbursement of the exam fee under LACAS, students must include a copy of their test scores, their receipt for payment of the test fee, and sign a statement authorizing the VA to verify test results with SANS.

Information about the program can be found on the VA website under Education benefits.

Who do I contact for group discounts or special offers?

For group discounts please send an email to Simulcast@sans.org.

Special offers can be viewed at http://www.sans.org/vlive/specials

Where can I find the evaluation form for the class?

The evaluation link for your class will be shared in the classroom chat window at the end of class.

Sans Account Dashboard

What is a SANS Account Dashboard?

The SANS Account Dashboard is the gateway to SANS training materials. All SANS Simulcasts, online study materials, practice tests, and GIAC certification information are accessed through the SANS Account Dashboard.

In the event you do not already have a SANS account, upon registering, an account and password will be automatically created for you.

SANS accounts are associated to the email address used when registering and your email address is your User ID.

All SANS-related correspondence will be sent to the email address you provide upon registering.

Please be certain that you can receive email from sans.org, giac.org, and giac.net email addresses to ensure you receive all correspondence.

How do I access my account?

To access your SANS Account Dashboard, go to: https://www.sans.org/account

Enter the email address you used when registering for SANS training -- this is your User ID.

Enter your password.

Please use only ONE email address [the same one you register with] when communicating with SANS, as your email address serves as your User ID.

How do I change my accounts password?

  • Go to the Personal Information page.
  • Enter your new password in both the New Password and Confirm Password fields.
  • Enter your current password in the Current Password field and click the Save button.

Can I have more than one SANS Account?

Students may have several different SANS Accounts, due to using different email address at the time of registering for training.

To access SANS online study materials, you must use the same email address used during registration as this serves as your User ID.

To access your account, login at: https://www.sans.org/account.

How do I change my accounts email address?

  • Go to the Personal Information page.
  • Enter your new email address in the Email field.
  • Enter your current password in the Current Password field and click the Save button.
  • You should receive a message at your new email address containing an activation link.
  • Go to the activation link to verify your new email address.

Who do I contact for problems with my SANS Account?

If you have questions not answered above, or have any problems with your SANS Account, please contact: account-support@sans.org

Law Enforcement FAQ

What is the minimum computer hardware that I need?

Windows
Operating System:

  • Windows 2003 Server (Linux is not supported)
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
Processor: 2.4GHz or more
RAM: 2GB or more
Internet: DSL or better
Bandwidth: 700Kbps or more for simultaneous screen sharing and audio conferencing
Browser:
  • Internet Explorer® 7.0 or newer
  • Mozilla® Firefox® 4.0 or newer
  • Google Chrome™ 5.0 or newer
Additional Software:
  • Javascript™
  • Java™ 1.6 or higher recommended

Mac
Operating System:

  • Mac OS® X 10.6 (Snow Leopard®)
  • Mac OS® X 10.7 (Lion®)
  • Mac OS® X 10.8 (Mountain Lion®)
Processor: Intel Processor (Core 2 Duo)
RAM: 512MB
Internet: DSL or better
Bandwidth: 700Kbps or more for simultaneous screen sharing and audio conferencing
Browser:
  • Safari™ 3.0 or newer
  • Mozilla® Firefox® 4.0 or newer
  • Google Chrome™ 5.0 or newer
Additional Software: Javascript™

What operating systems can I use?

You can use most modern operating systems.

For Windows, you can use 98/Me/2000/XP. For Windows 2000, likely both Workstation and Server will work. Even though its not listed, Windows 2003 should work also. For Windows XP, both Home and Professional versions are supported.

For Mac OS, you need to be using either 9.2 or 10.2 or newer for the 10.x branch.

For Unix, Solaris and Linux are explicitly supported. Most likely other Unix variants will work as well as long as you have the Java Runtime Environment installed.

What software do I need for the class?

Your class will meet using the GoToTraining software from Citrix. If you would like to test if your system is compatible with GoToTraining please visit the following link to test your connection: http://support.citrixonline.com/en_US/gotomeeting/help_files/GTM140010

Hardware and Software

What is the minimum computer hardware that I need?

Windows
Operating System:

  • Windows 2003 Server (Linux is not supported)
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
Processor: 2.4GHz or more
RAM: 2GB or more
Internet: DSL or better
Bandwidth: 700Kbps or more for simultaneous screen sharing and audio conferencing
Browser:
  • Internet Explorer® 7.0 or newer
  • Mozilla® Firefox® 4.0 or newer
  • Google Chrome™ 5.0 or newer
Additional Software:
  • Javascript™
  • Java™ 1.6 or higher recommended

Mac
Operating System:

  • Mac OS® X 10.6 (Snow Leopard®)
  • Mac OS® X 10.7 (Lion®)
  • Mac OS® X 10.8 (Mountain Lion®)
Processor: Intel Processor (Core 2 Duo)
RAM: 512MB
Internet: DSL or better
Bandwidth: 700Kbps or more for simultaneous screen sharing and audio conferencing
Browser:
  • Safari™ 3.0 or newer
  • Mozilla® Firefox® 4.0 or newer
  • Google Chrome™ 5.0 or newer
Additional Software: Javascript™

What operating systems can I use?

You can use most modern operating systems with the exception of Linux
Windows: Win 2000/ME or higher.
Mac OS: 9.0 or higher.

What software do I need for the class?

Your class will meet using the GoToTraining software from Citrix. If you would like to test if your system is compatible with GoToTraining please visit the following link to test your connection: http://support.citrixonline.com/en_US/gotomeeting/help_files/GTM140010

Network Connectivity

What is the minimum network connection I need?

We recommend a standard wired broadband connection. Wireless will work but can introduce audio lag in some cases.

The only network connections that are not recommended for use with the SANS vLive! classes and SANS webcasts are satellite connections. The problem is the latency introduced by communicating with the satellite.

What can I do if I'm behind a firewall?

If you are experiencing connection issues and are behind a firewall please visit the following link:http://support.citrixonline.com/GoToMeeting/help_files/GTM120001

What can I do if I'm behind a web proxy server?

If you are behind a web proxy and are experiencing connection problems please visit the following link and run the GoToTraining Connection Wizard: http://support.citrixonline.com/GoToMeeting/help_files/GTM140006?Title=Connection+Wizard

Connecting to a vLive Session

How do I connect to a live class?

Login to your SANS Account Dashboard at https://www.sans.org/account. Click on 'SANS vLive!' and then click on the link for your SANS vLive! class. On this page there is a link list of Sessions. The current Session link will be available one hour before class begins and will be labeled "Live Session."

Click on the "Live Session" link.

How do I connect to a class recording?

Login to your SANS Account Dashboard at https://www.sans.org/account. Click on the link for your SANS vLive! class. On this page there is a link list of Course Sessions, and the recordings will be labeled as "Recording".

Where can I find the evaluation form for the class?

The evaluation link for your class will be shared in the classroom chat window at the end of class.

Connecting to a Webcast

How do I connect to a webcast recording?

Login to your SANS Account Dashboard. On the left side of the screen, click on the 'SANS vLive! link. Click on the link for the webcast archive in which you are interested.

If you are not currently logged into the SANS Account, you will be prompted to enter your email address and password. Do so and then click the 'click here to register' link.

If you are currently logged into the SANS Account Dashboard, the page will indicate this is the case. Simply click the 'click here to register' link.

There will be a link to the webcast recording. Click on the 'Webcast Archive - Click Here' link to connect to the Elluminate recording.

How do I connect to a live webcast?

Go to http://www.sans.org. In the 'Next webcast:' box, click the 'click here' link.

If you are not currently logged into the SANS Portal, you will be prompted to enter your portal email address and password. Do so and then click the 'click here to register' link.

If you are currently logged into the SANS Portal, the page will indicate this is the case. Simply click the 'click here to register' link.

If it is more than one hour to the start of the webcast, there will be link for a test session. You can use this Elluminate session to validate that your computer has the required Java software and the required network access to connect to our server. Click on the 'Webcast Test Room - Please Check Your System' link to test your access. After doing so, you will either need to refresh the page, or come back to this page within one hour of the webcast start to find the link to the live session.

If it is less that one hour before the start of the webcast, or it is during the webcast, there will be a link to the live webcast session. Click on the 'Live Webcast - Click Here!' link to join the Elluminate session.

Troubleshooting

I keep getting disconnected from the vlive session.

If you are experiencing persistent connection problems, please call:
Toll Free:800 263 6317
Long Distance:+1 805 617 7000
If you are experiencing registration, portal, payment, course materials, etc. problems please contact vlive-support