SANS is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. This privacy statement applies to information collected by the websites SANS manages and controls, including sans.org, sans.edu, giac.org, securingthehuman.org, and other domains owned and operated by SANS, GIAC, and the ESCAL Institute, hereafter referred to collectively as SANS.
In the normal course of business, we will collect both personal information about you and non-personal information associated with you. We will always endeavor to protect this information, hold it in confidence, and protect it from theft. In general, we utilize both non-personal and personally identifiable information that you provide to us or that we collect in the normal course of business to communicate with you about our service and product offerings and deliver those offerings in an efficient manner. For these purposes, SANS employees, instructors or authorized contractors and third-party agents will have access to some or all of this non-personal and personally identifiable information.
Unless specifically stated otherwise, the information you provide or that is associated with you is never shared with anyone other than SANS employees, instructors, or authorized contractors and agents. SANS never trades or sells its student's personal information except as provided in this policy.
How We Gather Information
SANS and its affiliates gather and store information in many ways, including but not limited to the following:
Your SANS Dashboard Account: To save you time and make our web services even easier to use, you may create a SANS dashboard account using your personal information. You may do this by visiting https://www.sans.org/account/. The SANS account dashboard system saves your information and references it to your email address and password. The next time you visit the SANS website, you can simply enter your email address and password. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date) though SANS does not retain credit card information after your transaction is completed. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We also use the mailing address to send you conference brochures and other items of interest.
Event or course registration: When you register online for a conference, we collect the information you provide us, including your name, contact information, affiliation, the name and location of the course, and attendance information. We use this information to ensure that you are properly registered for the course you have selected, and to notify you about other courses that may be of interest to you. We also use this information in the course of fulfilling our obligations to provide the course to you, including providing you course materials and contacting you with respect to the course itself. In addition, student evaluation forms, together with the identity of the student completing the evaluation, may be made available to SANS employees responsible for evaluating the quality of the course, including the instructors themselves.
Your employer: Many organizations purchase vouchers that may be used by their employees to pay for SANS training. By using a voucher, the student understands and agrees that their student data, including contact information and course-related data may be shared with the organization's designated contact.
Vendor-sponsored events/webcasts: When you register for a free vendor-sponsored webcast, your contact information may be shared with the sponsoring vendor. The information SANS provides to the vendor is for their organization only and the sponsoring vendor agrees not to share or resell the provided information. The data given to the sponsoring vendor includes email address, first name, last name, title, work phone, company name, address, city, state, postal code and country.
Contest or surveys: SANS may occasionally provide you the opportunity to participate in contests or surveys on our site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact and demographic information such as name and address. We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.
Normal course of business: When you contact SANS, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Marketing and communications channels: SANS may use Twitter, Facebook or other social media outlets to market and promote its offerings and services. Any communications you make with SANS using these media may be used by SANS in accordance with this policy.
Vendors, Suppliers, or Other Access to Your Information
Legal Access to Your Information
We may share personal information with companies, organizations or individuals outside of SANS if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- detect, prevent, investigate or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of SANS, our users or the public as required or permitted by law.
GIAC Certification Information
GIAC Certified Professionals are listed on the GIAC website and their identities and certifications are considered public information. Published data includes Analyst Number, Certificate Holder's Name, Practical Title (if applicable), Exam Grades, and Certification Expiration Date. No personal contact information is published.
Log Files. As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). SANS may associate your device identifiers or phone number with your SANS Account. We use this information to analyze trends, to administer the site, to track how visitors interact with the site.
Cookies. A cookie is a small file that is stored on a user's computer for record-keeping purposes. SANS typically uses both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-party sites to communicate to you via online-marketing channels. You can remove persistent cookies by following directions provided in your Internet browser's help file.
When you log into your SANS account dashboard you may select the "Keep me logged in" check box to set a persistent cookie to store your password, so you don't have to enter it more than once. You can remove the dashboard login cookie by clicking the "Logout" link.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the account dashboard, contests or surveys, will be limited and you may need to reenter personal information when you register for events.
Marketing & Advertising, Including on Other Websites
We engage third-party companies, including but not limited to Google, to place and track advertisements on third-party websites. Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies. You may choose to opt-out of such internet-advertising campaigns by visiting the Network Advertising Initiative's Consumer Opt-Out page at https://www.networkadvertising.org/choices/ .
Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or thru, them. We may base these campaigns on non-personal information collected about you (e.g. We may track site activity and then deliver ads via third-party sites related to cookies associated with these activities), or on personally identifiable information (e.g. We may select a subset of cookies associated with certain courses taken, and customize an informational campaign more relevant to, say, penetration testers than incident responders).
How We Protect Your Personal Information
SANS safeguards the security of the data you send us with physical, electronic, administrative and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include not storing passwords, changing your password often, using a combination of letters, numbers and symbols, and using a secure browser over a secured network.
The SANS website currently uses at least SSL v3 and TLS v1 encryption on all web pages where personal information is submitted. This is designed to protect the confidentiality of your personal and credit card information as it is transmitted to us over the Internet.
SANS has designed its system to not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides SANS with credit card validation information only. We do not have access to your personal financial data.
SANS may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. For example, we may choose to use a third-party application service to manage our customer relationship management activities, and SANS may store sales account data, including personally identifiable information, with such a service provider. We endeavor to ensure that these third-party providers are protecting your information, but we are not ultimately responsible for their practices.
Access To Your Personal Information
To review and update your personal contact information, simply click https://www.sans.org/account/ and log in with your email address and password, then select "Personal Information" under your name. We encourage you to review your preferences regularly to keep the information current. You may also write firstname.lastname@example.org to have the information changed or removed.
Newsletters and Promotional Emails
If you no longer wish to receive our newsletters and promotional communications from SANS, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by accessing your preferences by logging into https://www.sans.org/account/ as described in the previous paragraph.
Links To Other Sites
The SANS web site contains links to other sites that are not owned or controlled by SANS. Please be aware that SANS is not responsible for the privacy or security practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Information Obtained From Third Parties
SANS does not sell or trade your personal information. We may at times receive contact lists from other organizations. We may send mailings such as brochures to these addresses. Typically, these are one-time mailings, and the data is not entered into our database. If you want to remove yourself from the third party's database, you must contact them directly. These mailings have a brochure code printed on the mailing label. By providing this code, we will be able to tell you from what provider we received your contact info.
Statement Regarding Safe Harbor
SANS complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SANS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SANS's certification, please visit http://www.export.gov/safeharbor/
When we receive formal written complaints about our compliance with our privacy policies, including the Safe Harbor Frameworks, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
Changes To This Privacy Statement