Mentor: FAQ


When will I get my course books?

For all SANS Mentor students paid in full, course books will be shipped directly to your SANS Mentor approximately 10 days before class begins. The Mentor will distribute your course materials to you the first day of class. About a week prior to class, your Mentor will send you a welcome email with their contact information, and location details. Your Mentor's name and email address will be provided in your Mentor's Welcome email and can make arrangements to get your books prior to the first day of class.

When will I receive access to the online study materials?
SANS Mentor students who are PAID IN FULL, will receive access to webcasts and study materials after the first class session. For students who purchased a GIAC exam attempt, GIAC certification information will be issued after the final class session, for a period of four months.
What happens if I miss a class?
Since Mentor sessions are smaller group sessions, your interaction with the instructor is hands-on and personal. You can work directly with the instructor to obtain any materials you may have missed.
What is 'SANS Welcome Letter'?

SANS Welcome Letter is auto-generated upon registering and contains some important information about your account, receiving your course books and confirms your registration information.

How long do I have access to my course materials, practice exams and exam online?
Mentor Students have 6 months from the first day of the class to access online course materials. Students who purchased a GIAC exam attempt will have access to practice exams and Certification information for a period of four months after the final class session.
How many CPEs can I receive for my course?

CPEs vary by class. Our ten week sessions are 36 CPEs. If you have questions about CPEs contact for additional information.

Is the course material the same as at a conference event?

The course material is the same that you would receive if attending a conference event. However, the Mentor Program expects students to study on their own between classes and come prepared to discuss the curriculum with any questions they may have.

Who do I contact if I need assistance?

Please contact SANS at 301-654-7267 or email

Are there discounts for Educational institutions or college students?

Please contact for details regarding special pricing options.

Can I have a Mentor teach at my workplace?

In many cases the answer is – Yes! Please contact for details and include your location, number of students, and course desired.

Can I pay with vouchers?

Yes, however if you pay with vouchers, no other discounts apply.


What is a SANS Account?

A SANS Account is the gateway to your online study materials, MP3 files, and GIAC certification attempts. The Attendance History, a link in your account will list your training and certification information; and allow you to print the invoice, receipt, and certificate of completion.


Reset your spam filter to allow messages from,, and addresses, to ensure receipt of correspondence regarding your training and certification.

How do I access my account?

To access your SANS Account Dashboard, go to:

Enter the email address you used when registering for SANS training -- this is your USER ID.

Enter your password.

Please use only ONE email address [the same one you register with] when communicating with SANS, as your email address serves as your USER ID.

Can I have more than one account?

SANS accounts are AUTOMATICALLY generated EACH time you register.

Students will have several different SANS accounts, due to using DIFFERENT email address at the time of registering for training. You must use the SAME EMAIL ADDRESS used during registration to access SANS online study materials.

Can I change my email address associated with my account?

If you prefer to use another email account to access your training materials, you may change your email address PRIOR to the beginning of the session by contacting SANS Registration Office at:

Be sure to include the title and location of your class along with your Invoice Number when requesting an email address change.

After you have already received access to the class materials in your account, you can change your email address by logging into your account and navigating to

GI Bill

Are SANS courses eligible for the United States GI Bill?
GI Bill funding and veterans education benefits (including tuition payments and housing/book stipends, when applicable) are available to students enrolled in any of the advanced degree programs of the SANS Technology Institute, the regionally-accredited, independent, graduate school subsidiary of SANS. Nearly all of the technical courses in those programs incorporate SANS classes and GIAC certifications. In addition, the costs for most GIAC certification exams are also eligible for reimbursement. See for details. However, individual SANS classes taken directly from SANS and not as part of a graduate course and program are not eligible for GI Bill funding.
Is GIAC certification eligible for reimbursement under the GI Bill?

GIAC certification is now available for VA reimbursement for Chapter 30 and Chapter 35 veterans and eligible dependents. Please note that VA reimbursement is only for GIAC certification and does not include SANS training fees. Certification may be earned in conjunction with SANS training or separately as a Challenge Certification. The reimbursement can be applied retroactively for any GIAC certifications received since November 15, 2001.

The following certifications apply for VA funds:

GIAC Security Leadership Certification (GSLC)
GIAC Security Essentials Certification (GSEC)
GIAC Certified Firewall Analyst (GCFW)
GIAC Certified Intrusion Analyst (GCIA)
GIAC Certified Incident Handler (GCIH)
GIAC Certified Windows Security Administrator (GCWN)
GIAC Certified UNIX Security Administrator (GCUX)
GIAC Systems and Network Auditor (GSNA)
GIAC Certified Forensics Analyst (GCFA)
GIAC Information Security Fundamentals (GISF)
GIAC Assessing Wireless Networks (GAWN)
GIAC Certified ISO-17799 Specialist (G7799)

Veterans can apply using VA Form 22-1990 or a letter to the VA Regional Processing Center that handles their state.

To request reimbursement of the exam fee under LACAS, Students must include a copy of their test scores, their receipt for payment of the test fee, and sign a statement authorizing the VA to verify test results with SANS.

Information about the program is at the VA website under Education benefits.